QuickBooks has stopped working, or QuickBooks responding errors (https://www.askforaccounting.com/quickbooks-not-responding-when-opening/) occur for different reasons. These reasons can range from several software compatibility issues to simple issues in QuickBooks, like improper settings.

Why does QuickBooks have a Stopped Working Error occur?

  – The company name is long or exceeds the maximums words limit.

  – The QBWUSER.INI file is corrupt or missing.

  – There is no access to the hard drive.

  – Damage in the hard drive.

  – There is some issue with the installed QuickBooks software.

  – The operating system is not functioning

How to Fix QuickBooks has Stopped Working / Not Responding Issue?

Solution 1: Use QuickBooks System Repair Tool

  – Download and install the QuickBooks repair tool on your system.

  – Restart the system.

Solution 2: Use QBRefresher Tool

The QBrefresher tool provides help with all commonly occurring QuickBooks issues. This tool has advanced functionalities to troubleshoot all common errors in the software. Here is how the QBrefresher tool helps to troubleshoot common QuickBooks errors:

  – Close QuickBooks and running files on your computer and start QuickBooks refresher tool Download.

  – Double-click the downloaded file and click on ‘Run’ to begin the installation.

  – Run the QB refresher tool and check for any tool issues.

  – Open QuickBooks again and check whether your QuickBooks is working.

Solution 3: Run QuickBooks File Doctor Tool

QuickBooks File Doctor Tool is a utility software developed by Intuit to help users fix issues related to their QuickBooks company files. This QuickBooks File Doctor tool repair errors damaged files and network connectivity issues (https://www.askforaccounting.com/quickbooks-file-doctor/), or problems with the company file.

  – Download and install the QuickBooks Tool Hub (https://www.askforaccounting.com/fix-error-with-quickbooks-tool-hub/) to fix issues.

  – Run QuickBooks on the Fix my program on the tool hub.

  – Once these steps are complete, QuickBooks shuts down other software running in the background</>

  – Click on the program issues in the QuickBooks tool hub</>

  – Select «quick fix my program.»

  – Open QuickBooks Desktop and open the data file</>

  – Run QuickBooks diagnostic tool</>

  – Check again to find any errors on the QuickBooks file</>

Solution 4: Restart Device and Turn off the Anti-virus Program

One way to fix the error on the device is simply by restarting the device. Users can also turn off any Anti-virus software from the system for this issue.

  – Shut down all system programs and restart the computer</>

  – Check QuickBooks, and find whether it is properly working.

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Document date: April 5, 2023